Financial pressures, health challenges, loneliness and difficult circumstances can affect residents’ wellbeing and ability to sustain their tenancy.
Housing teams often help people navigate these challenges, but finding appropriate support isn’t always straightforward.
Step connects residents with relevant local and specialist services, helping them find a way forward while making better use of the support available in their communities.
Residents explain their circumstances in their own words. Step matches their needs to relevant options from over 80,000 support services, including debt advice, mental health, food, employment and community support.
Step provides practical guidance, helping residents understand their options, prepare for support and make contact with relevant services.
Our continually maintained, human-reviewed network brings together national and local services, helping residents discover available support while reducing the burden on housing teams of maintaining service information.
Step can follow up to understand whether residents accessed support and whether it helped, providing useful insights into outcomes, unmet needs and opportunities to improve services.
Step can support different approaches, depending on your residents and your teams.
Make Step available through your website, resident portal or existing communications, so residents can explore support independently.
Give housing officers and support staff a practical tool to identify options and agree next steps during conversations with residents.
Discover how Step can help your teams connect residents with the support they need.
Talk to Step about supporting your residents