Helping people find the right support.

Step is a digital service that connects people facing a difficult situation to the support services that are right for them. We go beyond signposting, helping people access relevant services and staying with them throughout their journey.

Log in How Step works
A support adviser talking with someone across a table

How Step works

Step asks what help someone needs, with options to speak or type a response

Finding the right support

People explain their circumstances in their own words. Through simple questions, Step matches their needs to relevant options from our nationwide network of over 80,000 support services.

Step presents tailored support options from local services

Helping people take the next step

Step helps people understand their options, prepare for support and make contact, with digital referral pathways that can simplify the process.

Step offers ways to contact a service or ask for help signing up

Staying with them

Finding support is just the beginning. Step can follow up to understand whether it helped and offer further guidance when needed.

Who uses Step

01

Charities

We help charities transform both their outgoing signposting and referral process, and how they receive clients.

Step for charities 02

Utilities & financial service providers

Help customers facing difficult circumstances find the right local and specialist support.

Step for customer support 03

Employers

Help your employees find the support they need for problems outside of work.

Step for employee support 04

Public services & government

Give communities a clearer route to local services and get better data insight into your local support network.

Step for local authorities